Question:
How do I forward an email's header information on to Jibe Support?
Answer:
Apple Mail:
- While looking at the inbox and with the email highlighted, click View -> Message -> Long Headers.
- Select and copy all of the information above the thin gray line
- Click the Forward button
- Paste the headers into the beginning of the forwarded message
- Send the email to support@jibemedia.com
Microsoft Outlook:
- While looking at your inbox, right click on the email and chooose “Options”
- Find the “Internet Headers” section. Select all the text in that box by pushing CTRL-a at the same time, then CTRL-c
- Click the Forward button
- Paste the Internet Headers in the beginning of the forwarded email
- Send the email to support@jibemedia.com
If you use mail software other than the above and are unsure of how to retrieve header information from an email, please email support@jibemedia.com